Monument Health Leverages HCTI’s Automated Data Retrieval Solution,

The Client

Headquartered in Rapid City, S.D., Monument Health is a community based health care system with a mission to make a difference, every day. The system offers care in 31 medical specialties and serves 12 communities across western South Dakota. With over 5,000 physicians and caregivers, Monument Health is composed of 5 hospitals and 38 medical clinics and specialty centers. Monument Health is committed to the future of medicine, with medical training partnerships, a medical residency program and more than 130 active research studies. Monument Health is a member of the Mayo Clinic Care Network.

The Challenge

At Monument Health, the ability to close gaps in care depends on data availability at the point of care. Located in several rural areas and servicing patient community across a wide geographic region Monument Health receives data from multiple sources in myriad forms, including faxes and PDFs. As a result, this five-hospital system ingests thousands of pages of data daily, which were manually identified, categorized, and uploaded by staff into its electronic health record (EHR) so the data could be delivered to providers at the point of care.

Because of the paper-intensive nature and need for efficient management of information while ensuring data security, Monument Health required an advanced automation solution for image recognition and document analysis. They wanted a partner with deep expertise in Artificial Intelligence (AI), machine learning (ML), and Natural Language Processing (NLP) to turn their clinical data from disparate sources into actionable insight.

Documents processed by in less than three minutesRoughly 1/3 reduction in effort per documentDocuments categorized and patient identified automatically by for over 81% of documents

The Work

Monument Health leveraged Healthcare Triangle’s cloudbased AI and machine learning solution to automate the process of categorizing data from unstructured reports and pair the right information with the right patients. uses the state-of-the-art public cloud artificial intelligence and machine learning to recognize and extract information from documents, faxes and narrative reports which adds value as more documents get processed. This dramatically increases the speed with which the health system can share critical data with providers, providing a tool for more effective population health management. HCTI’s AIpowered document processing solution lets the integrated health system focus on higher-value activities related to patient care rather than document processing. It’s an approach that positions Monument Health to meet the complex health needs of its population more effectively.
Patient Relevant Information


With HCTI’s strong partnership and expertise in AI and machine learning, Monument Health achieved:
  • Streamlined patient care through faster processing
  • Cost reduction through labor savings
  • Integration to the EHR & other key applications using FHIR APIs
  • Accuracy through the latest AI and language processing models
  • Scalability through the public cloud

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Monument Health





…“The HCTI team and solution has synched with our needs from the very start. From the comprehensive assessment
to the design and execution,
HCTI validates daily that their partnership is the key component in their solution. The project has had a tremendous impact on our health system’s accuracy and productivity in a time where struggles with recruitment and workforce put the industry at risk. Having a partner that lives
service excellent makes all the difference;

Thank you HCTI team!”

Ted Syverson

Vice President of Revenue Cycle

partnerships such as this that
can solve real problems we are
facing today are imperative.
The technology in many cases
is ready to solve more complex
issues, especially leveraging
AI and other automation
tools, but the clinical and
operational experience on the
provider side is key to ensuring
we use that technology to
solve the right problem and
then truly solve it. This is an
exciting example of what can
come out of these types of

Dr. Stephanie Lahr, MD, CHCIO,

Chief Information Officer and Chief Medical Information Officer, Monument Health

…“As a trail of records
follows patients in their
healthcare journey, Healthcare
Triangle’s solution
helps unlock key data while
reducing the burden of manual
data capture,”

Suresh Venkatachari,

CEO, Healthcare Triangle

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