Leverage Healthcare Triangle’s Epic expert advisory, implementation, optimization, training, activation, and managed services direction for your EHR journey.
Enrich Your Epic Investment with HCTI Managed Services
HCTI’s Epic managed services enhance and support your expert team with application support, EHR training, project and program management, IT, and clinical help desk, and more. We manage the operations and delivery for you to realize increased efficiency and productivity at lower costs.
As your partner, the Epic managed services we drive to reduce your risks and vulnerabilities include:
Advisory Services
HCTI’s hands-on Epic consulting services provide compelling implementation and support of Epic EHR — delivering more robust performance, creating greater efficiency, and enhancing patient safety and health outcomes.
Epic Implementation
To ensure a smooth Epic implementation, HCTI Epic-certified experts work with your team to pinpoint, review, and manage potential problems within your IT program to mitigate operational risks, shorten time to value, and maximize EHR investments and experience.
Epic Optimization
With HCTI’s Epic optimization services, you can ramp up your strategies to meet patient needs while lowering your organization’s stress. Our experienced consultants create a comprehensive plan for optimizing areas and generate a list of opportunities to implement in the shortest amount of time possible.
Epic Integration
Integrating Epic EHR with your systems gives the flexibility to better support all lines of your healthcare business and improve patient care. We use Epic APIs to immediately register a patient and set them up with a MyChart login.
Training and Go-Live
We provide the industries-best training and go-live services to assist health systems to bring their systems to production, and complete user training and support throughout the mission.
Tickets Volume and Change & Release Management
We offer L1-L3 managed services for managing incidents and maintenance ticket volumes for all modules of Epic, with strict adherence to SLAs.
Community Connect
HCTI’s Community Connect and Acquisitions services enhance interoperability with a nearby health system to help realize a lower cost EHR implementation. Our Community Connect services offer Connect program development lifecycle knowledge to provide a foundation and framework for the entire program.
Epic Backup & Disaster Recovery Hosting
Epic Cloud Backup and Disaster Recovery from HCTI is provided on all major cloud platforms. It offers scalability, cost-effectiveness, security, and durability to meet your business’ unique needs.
Epic Service Desk
As part of managed services initiative or also as a standalone service, we provide 24*7 on call support, across all Epic modules.
Upgrades/Updates
We handle complete upgrades through a thorough analysis and impact on other ancillary systems and create a plan for a smooth Epic upgrade.
Epic Refuel
Looking to supplement your Refuel efforts and keep in sync with Epic best practices? At HCTI, we augment your Refuel efforts, and recognize that you need to keep your customers satisfied and cared for while your teams take valuable time to focus on the latest, greatest offerings from Epic.
IT Desktop & Infrastructure
We offer strong enterprise-level experience in complex infrastructure implementation and data center operations, IT security, firewall & network management application management.
Why HCTI Managed Services Approach
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Proud
to support 6 of the Top 10 Hospitals in California |
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2000+ Consultants in us Based & Captive Support Center |
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80+ Epic Consultants |
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100% Certified Epic Trained Resources |
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100% Scalability with Structured Governance Model |
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100% Productivity with Tools & Bast Practices |
100%
Scalability with
Structured Governance Model
2000+
Epic Consultants
100%
Productivity with Tools & Best Practices
80+
Consultants in US Based & Captive Support Center
100%
Certified Epic Trained Resources
HCTI Epic Center of Excellence (CoE)
Multiple Epic Modules - 100% Certified
