Healthcare Triangle

Healthcare Triangle’s Keys to a Successful Application Support Services Transition

Healthcare Triangle’s Keys to a Successful Application Support Services Transition

Laurie Isaacson, Director, MEDITECH Practice • Oct 29, 2020

Healthcare provider organizations are reassessing how their Electronic Health Record (EHR) is supporting patients, providers, and their strategic goals. In a time of upheaval and innovation for healthcare, organizations cannot accept the status quo from their systems and are turning to partners like Healthcare Triangle to help them manage support for their EHR and other clinical and revenue cycle applications.

When making the choice to direct internal resources to new projects and strategic efforts, Healthcare Triangle follows key tenants to successful application support services transition. To ensure our clients have confidence that their end users and departments day to day needs are met, we start with three core components:

    1. Rapid Assessment Approach.
      Our engagements begin with a full assessment of current state IT operations. Assessments include governance, processes, resourcing, Service Level Agreements and statistics for request and issue response and resolution. This data informs the development of the customized scope and resourcing plan for application services.
    2. Services Tailored to You.
      Our team succeeds by providing peace of mind to the client and ensuring that operational support of the client’s EHR and other applications continues seamlessly for their users. We provide the highest level of service by partnering with our client to define a customized support plan addressing their unique organizational culture, system functionality and users’ expectations.
    3. Comprehensive Knowledge Transfer.
      Our team focuses on learning about our client’s IT needs, as well as structure, communication, and processes and workflows while shadowing existing resources. Healthcare Triangle then shadows informatics and IT resources, reaching out to end users, leaders, experts, and vendors to troubleshoot and resolve system requests and issues with the supervision of the current site resources.

Using the Healthcare Triangle keys to a transitioning to a successful application support services model, your organization can feel confident that your business and applications will continue to run effectively with maximum flexibility to allow you to tackle strategic priorities.

For further discussion or immediate healthcare project-related assistance, drop an email to info@healthcaretriangle.com or schedule a consultation.

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